Shipping and Returns
Dispatch
All Brit and Bee products are made to order, therefore please allow 3 business days from order to dispatch. There may be a slight delay during exceptionally busy periods such as seasonal holidays. Estimated delivery times should be used as a guide only and commence from the day of dispatch. Brit and Bee is not responsible for international order delays caused by customs clearance.
Priority Delivery - US (All States)
Orders are normally dispatched within 3 business days (with the exception of super busy holiday periods) and are usually delivered within 1 to 3 business days, depending on the state. All deliveries are trackable and Priority Mail Deliveries are insured.
Priority Delivery - Europe
We offer USPS First-Class Package International delivery within Europe. Orders are dispatched within 3 business days and are usually delivered within 6 to 10 business days. All deliveries are trackable and insured. NOTE: International cushion orders will be cushion cover/gift bag only as the cost of delivery to include the cushion insert is prohibitive.
Please note that orders to countries outside the US may be subject to local taxes and duties on arrival, and that these are the responsibility of the customer. Brit and Bee is not responsible for international order delays caused by customs clearance.
Tracking
Once your order has been dispatched you will receive an email with your tracking code, so that you can monitor your delivery until it arrives with you.
Packaging
All of our pillow covers, keychains, ornaments, coasters and Beecals come packaged in a fabric Brit and Bee gift bag.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To return your product, you should mail your product to: 2129 FM2920 Suite 190-112, Spring, Texas 77388.
NOTE: Personalized goods cannot be returned due to their unique design.
Brit and Bee will pay for your shipping costs for returning your item. Simply contact us and we will email through a printable shipping label. Hassle free - we want you to be happy!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@britandbee.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@britandbee.com and send your item to: 2129 FM2920 Suite 190-112, Spring, Texas 77388.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.